Refund Policy

At Aafia EMR, we are committed to providing healthcare providers with an exceptional clinic management experience. If for any reason our platform does not meet your expectations, we offer a straightforward and hassle-free refund policy.

14-Day money-back guarantee

We are confident that Aafia EMR will transform the way you manage your clinic.
Still, if you are not fully satisfied, we offer a full refund within 14 days of your initial subscription purchase — no questions asked.

Conditions for refund

You are eligible for a full refund if:

• You request a refund within 14 days from the date of your initial subscription purchase.
• Your account is in good standing and has not violated our Terms and Conditions.

Refunds will not be issued if:

• The request is made after the 14-day period has elapsed.
• The subscription is a renewal (only first-time subscriptions are eligible).
• You have violated our Terms and Conditions.
• The request is for issues that were already resolved by our support team.

How to request a refund

Simply follow these easy steps:

1. 1

   Contact our support team

   Send an email to support@aafiaemr.com or submit a ticket through our Contact page with the subject line "Refund Request".

2. 2

   Provide your account details

   Include your clinic name, registered email address, and subscription ID so we can locate your account quickly.

3. 3

   Receive your refund

   Our team will review and process your request within 2 business days. You will receive a confirmation email once the refund has been initiated.

Refunds will be issued to the original payment method used at checkout.

Refund processing time

Once your refund is approved, it may take 5–10 business days for the amount to reflect in your bank statement, depending on your payment provider. For Benefit Pay transactions in Bahrain, refunds typically process within 3–5 business days.

Non-refundable situations

Refunds will not be granted in the following circumstances:

• Subscription renewals (monthly or annual) after the new billing period has started.
• Requests made after the 14-day refund window has closed.
• Accounts terminated due to violation of our Terms and Conditions.
• Requests based on features that were clearly documented as not included in your plan.

Data after refund

Upon processing a refund, your account will be deactivated. Your clinic data will be retained for 30 days in case you choose to resubscribe. After 30 days, all data will be permanently deleted. You may request an export of your data before the refund is processed.

We appreciate your feedback

If you choose to request a refund, we would be grateful if you could share the reason. Your feedback helps us improve Aafia EMR for all healthcare providers across the GCC.

Last updated: May 2025